PF8 main browser window is blank

foolishservant's Avatar

foolishservant

02 Jun, 2018 07:52 PM

All I have is a blank window, PF8 is unusable SMH

  1. 1 Posted by Demitri on 03 Jun, 2018 02:20 PM

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    I have this same issue. I deleted all my prefs and reinstalled. It went away for a while but has returned intermittently.

  2. Path Finder Support Team closed this discussion on 03 Jun, 2018 07:03 PM.

  3. Path Finder Support Team re-opened this discussion on 03 Jun, 2018 07:03 PM

  4. 2 Posted by foolishservant on 03 Jun, 2018 08:55 PM

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    That works but it, recurs intermittently, as you said. I suspect it may be a migration issue though.

  5. 3 Posted by foolishservant on 04 Jun, 2018 12:32 PM

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    PF8 also keeps forgetting my custom browser settings. Got so frustrated that I tried ForkLift...alas....I'm spoiled. So...

  6. Path Finder Support Team closed this discussion on 04 Jun, 2018 05:47 PM.

  7. Path Finder Support Team re-opened this discussion on 04 Jun, 2018 05:47 PM

  8. 4 Posted by wgbmed on 06 Jul, 2018 03:19 AM

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    Same problem. Wasted a lot of time.

  9. 5 Posted by wgbmed on 06 Jul, 2018 03:20 AM

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    I want to refund the money.

  10. 6 Posted by Linda on 06 Jul, 2018 01:58 PM

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    I have the same problem. Is there a resolution? I upgraded to 8.0.4 hoping for a fix but still get a blank window.

  11. 7 Posted by foolishservant on 06 Jul, 2018 02:22 PM

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    You have to delete the preference file.

  12. 8 Posted by Demitri on 06 Jul, 2018 02:23 PM

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    I've deleted the preference file numerous times. The blank screen always comes back.

  13. 9 Posted by foolishservant on 06 Jul, 2018 02:29 PM

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    Eventually...yes😔

  14. 10 Posted by Demitri on 06 Jul, 2018 02:31 PM

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    I know...I'm having to do this multiple times per day - which cancels out any productivity advantages of this app. It doesn't seem worth it.

  15. Path Finder Support Team closed this discussion on 07 Jul, 2018 01:53 PM.

  16. Path Finder Support Team re-opened this discussion on 07 Jul, 2018 01:54 PM

  17. 11 Posted by Alex on 10 Jul, 2018 06:24 PM

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    I am having the same issue. No preferences file to be found.

  18. Path Finder Support Team closed this discussion on 11 Jul, 2018 07:48 PM.

  19. Path Finder Support Team re-opened this discussion on 11 Jul, 2018 07:48 PM

  20. 12 Posted by mnavarro on 19 Jul, 2018 03:41 AM

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    I also have this issue. I have several browser windows minimized to the dock, but when I double-click a desktop icon on any of my spaces or right-click and choose new browser, I get the blank window. If I choose a new browser pointing to Home, I get a good window. If I restore a minimized window and then try to create a new browser by clicking a desktop icon or right-clicking New Window on the dock, I get a good window.

  21. Path Finder Support Team closed this discussion on 20 Jul, 2018 01:26 PM.

  22. Path Finder Support Team re-opened this discussion on 20 Jul, 2018 01:26 PM

  23. 13 Posted by Wolfgang on 22 Jul, 2018 05:42 PM

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    I have this problem too: blank windows without apparent reason.
    At may 5-10% of New Browser actions (double-click or otherwise) the new window
    shows up blank, and every follow-up New Browser action also produces a blank
    window. Only a restart fixes this issue, only to appear at some other time.
    I deleted the com.cocoatech.PathFinder.plist file as recommended, but this
    did not resolve the problem.
    Other observations: when problem occurs other PathFInder windows such as
    About and Preferences seem to operate normally. Also some icons in the toolbar
    of the otherwise blank window are active, e.g., Open Terminal produces a terminal
    window in the correct directory.

    PathFinder version 8.0.4 (1875)
    MacOS version 10.13.6

  24. Path Finder Support Team closed this discussion on 22 Jul, 2018 06:48 PM.

  25. Path Finder Support Team re-opened this discussion on 22 Jul, 2018 06:48 PM

  26. 14 Posted by Demitri on 23 Jul, 2018 09:15 PM

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    Why does this discussion keep getting closed and reopened? Has anyone at cocoatech acknowledged this issue? I see nothing here pointing to a solution.

  27. 15 Posted by andrew.connecte... on 24 Jul, 2018 12:07 AM

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    I also have this problem intermittently. I reboot and it goes away for awhile.

  28. 16 Posted by bleeckerj on 24 Jul, 2018 12:25 PM

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    I've had this issue come back multiple times, fwiw.

  29. Path Finder Support Team closed this discussion on 24 Jul, 2018 02:39 PM.

  30. Path Finder Support Team re-opened this discussion on 24 Jul, 2018 02:41 PM

  31. Support Staff 17 Posted by Path Finder Sup... on 24 Jul, 2018 02:41 PM

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    Hi, 

    Unfortunately, it does happen to a small number of our users. 
    We recommend cleaning up preferences files according to the instructions below, it usually helps: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Also, please let us know in case you find a way (a set of exact steps) to reproduce this issue on your machine. 

    Don't hesitate to contact us should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  32. Path Finder Support Team closed this discussion on 24 Jul, 2018 02:41 PM.

  33. Path Finder Support Team re-opened this discussion on 24 Jul, 2018 02:41 PM

  34. 18 Posted by Geoff Miles on 10 Oct, 2018 03:25 PM

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    I am also having the same issues and nothing seems to fix the problem. I cannot find the preference file.

  35. Path Finder Support Team closed this discussion on 12 Oct, 2018 06:09 AM.

  36. Path Finder Support Team re-opened this discussion on 12 Oct, 2018 06:09 AM

  37. 19 Posted by Frank Markus on 16 Oct, 2018 02:50 PM

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    Add me to the list of those who have been bitten by this bug. I am using ver. 8.2.4 under MacOS 10.14 in dark mode. The computer affected is a MacBook (Retina, 12-inch, 2017)

    I have PathFinder on a number of other Macs all running Mojave and not are affected -- yet. Playing with the Window|Modules command (which I find confusing and opaque) I have been unable to make any of the icons 'stick' when I have dragged them to the desktop.)

    For the moment, rather than deleting everything and starting over, I have simply stopped using the affected computer in hopes that a less drastic fix will emerge.

  38. Path Finder Support Team closed this discussion on 17 Oct, 2018 07:42 AM.

  39. Path Finder Support Team re-opened this discussion on 17 Oct, 2018 07:42 AM

  40. 20 Posted by Bas Holtzer on 23 Oct, 2018 12:22 PM

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    Update to 8.3 did NOT fix the problem. I tried the method suggested by Jordan several times, but nothing works.

    Unusable, so tossed it after more than 10 years in the trash.

  41. 21 Posted by Frank Markus on 23 Oct, 2018 12:43 PM

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    On the advice of Cocoatech support, I deleted, downloaded and reinstalled. It worked but required that I completely reconfigure PathFinder from scratch. That was a pain but, probably worse, I am still running on a trial version because the reinstallation requires that I enter a new password on each of my computers -- if there is a way to reuse the passwords that were used on my previous installations, I don't know what it is.

    If support is reading this, please tell me what to do. It seems unfair in the extreme that I will have to buy new installation passwords after PathFinder failed and had to be reinstalled.

  42. 22 Posted by afcdmc on 23 Oct, 2018 12:57 PM

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    Add me to the List!! Here are some screenshots of the problem I am having!! https://cl.ly/fa6fb90be3e7 https://cl.ly/93a4e9b6d707 https://cl.ly/b97049121368 IF I quit PF8 and reopen it then it returned as the saved layout but sometimes with missing panels!! As I mentioned in the post I have RE-INSTALLED PF8 and deleted everything from the previous install and still getting the error!! I encounter the Problem in both my Mac Pro and MacBook Pro Running Sierra 10.12.6 and the Mac Pro Running High Sierra 10.13.1IT worked for a few Days but then I got the same problem back!!!! Can Anyone AT LEAST CONFIRM THAT THERS IS A PROBLEM!!! AN NO!!! PF IS NOT IN QUARANTINE !!! PF has been very unreliable, to say the least!!!

  43. Path Finder Support Team closed this discussion on 24 Oct, 2018 07:55 AM.

  44. Path Finder Support Team re-opened this discussion on 24 Oct, 2018 07:55 AM

  45. 23 Posted by Rob on 07 Nov, 2018 03:36 AM

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    Bitten big time by this bug.

    In my case, to replicate this bug:
    Open the Size Browser. Pick any item in the list. Click the "Show" button in the toolbar in the upper left.
    A blank PF window will open.
    Notice the little black squares in the lower right and left of the window.
    Click and drag one of them to resize the window.
    The window is still blank but now the background color is black.
    From this point forward, all new browser windows in PF are blank. But, if you click on a browser window that was previously open before invoking the Size Browser, newly created browser windows are normal.

    Just found that this bug is now persistent.
    I closed the browser window that was previously open before invoking the Size Browser. Even after quitting PF and/or restarting the system all new browser windows are blank, rendering PF unusable. This is not a small bug!

    PF 8.3.3 on macOS 10.13.6

  46. 24 Posted by Rob on 07 Nov, 2018 03:59 AM

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    Update:
    With the bug persisting as per my last post, and with no PF browser windows open, I went to the Path Finder menu and selected Hide Path Finder Desktop. After the screen settled down I went back to the Path Finder menu and selected Show Path Finder Desktop. After waiting for the screen to refresh, I opened a new browser window. All back to normal.

  47. Path Finder Support Team closed this discussion on 07 Nov, 2018 12:31 PM.

  48. Path Finder Support Team re-opened this discussion on 07 Nov, 2018 12:31 PM

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