Again, PF8 blank screen (white and/or black)

yoel.privado's Avatar

yoel.privado

31 May, 2018 05:07 PM

Hello,

PF8 shows a blank screen in every window. First it shows all white and when I try to open a new window, it comes in "full black" (see attached).

I followed the tip of another discussion, but it comes back blank after a while:

Pathfinder window blank
Discussion started by dannymatranga. Last updated on May 24, 2018 @ 07:39 PM

Hi,
Thanks for reaching out!
Please delete your preferences file ~/Library/Preferences/com.cocoatech.PathFinder.plist and check if the issue still persists.
Also, we are working on a fix for the "Purchase" window.
Looking forward to your reply.
Best Regards,
Jordan
Path Finder Support Team

  1. Support Staff 1 Posted by Path Finder Sup... on 31 May, 2018 05:26 PM

    Path Finder Support Team's Avatar

    Hi Yoel, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 31 May, 2018 05:26 PM.

  3. yoel.privado re-opened this discussion on 10 Jun, 2018 11:49 AM

  4. 2 Posted by yoel.privado on 10 Jun, 2018 11:49 AM

    yoel.privado's Avatar

    Hi Jordan:

    I followed the instructions and now it seems to work. Nevertheless, let me use PF for a couple of days and come back to you if the issue persists...

    Thanks for your help!!
    Yoel

  5. Path Finder Support Team closed this discussion on 10 Jun, 2018 08:47 PM.

  6. yoel.privado re-opened this discussion on 12 Jun, 2018 09:15 PM

  7. 3 Posted by yoel.privado on 12 Jun, 2018 09:15 PM

    yoel.privado's Avatar

    Hi again, Jordan:

    A couple of days later, the problem has happened again. Same story: without any special action, when you call a new PF window it comes blank...

    ...Funny enough, if you have a "normal" window open (it shows everything) and call for a new window with that one selected, it DOES bring a normal one.

    Any ideas?

    Regards,
    Yoel

  8. Support Staff 4 Posted by Path Finder Sup... on 13 Jun, 2018 04:14 PM

    Path Finder Support Team's Avatar

    Hi Yoel,

    Thank you for the feedback.

    Forwarding the additional details of this issue to our developers now. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  9. Path Finder Support Team closed this discussion on 13 Jun, 2018 04:14 PM.

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